FAQ

Creating an account at Fair Go Casino is quick and straightforward. Visit the Fair Go Casino website and click the 'Sign Up' button in the top right corner. You'll need to provide some basic information including your email address, preferred username, and a secure password. The registration form also requires personal details such as your name, date of birth, and contact information to verify your identity and ensure you meet the legal age requirement for gambling. Once you've completed all fields, accept the terms and conditions, and submit your registration. Your account will be created instantly, allowing you to make your first deposit and start playing. For security purposes, you may need to verify your account by confirming your email address or providing identification documents before making withdrawals.

Fair Go Casino offers a diverse range of payment options to accommodate Australian players and international customers alike. For deposits, you can use credit cards (Visa and Mastercard), e-wallets (Neteller, Skrill, and ecoPayz), prepaid cards (Neosurf and PaySafeCard), cryptocurrencies (Bitcoin), and bank transfer methods including POLi and BPAY. For withdrawals, options include bank wire transfers, Bitcoin, and e-wallets like Neteller and Skrill. MoneyGram is also available for certain transactions. Each payment method has different processing times – e-wallets and Bitcoin typically offer the fastest withdrawals (within 24 hours), while bank transfers may take 3-5 business days. Minimum deposit amounts start at $20 for most methods, while withdrawal minimums typically start at $100. Fair Go Casino processes all transactions securely using advanced encryption technology to protect your financial information.

Fair Go Casino welcomes new players with a generous five-part welcome package worth up to $1000. This bonus gives you a 100% match on your first five deposits, up to $200 each time when you use the code WELCOME. Each portion requires a minimum deposit of $20, and comes with a 30x wagering requirement on both the deposit and bonus amount before withdrawals can be processed. Beyond the welcome offer, new players can sometimes access exclusive no deposit bonuses like free spins or small cash amounts to try the casino risk-free. For example, codes like BUBBLE15 have previously offered 15 free spins on Bubble Bubble 2, while MYGIFT30 has provided a $30 no deposit bonus (with higher 60x wagering requirements). These promotions change regularly, so checking the Promotions page or subscribing to the casino's newsletter ensures you never miss new player offers. All bonuses are subject to Fair Go's bonus terms and conditions.

Withdrawing winnings from Fair Go Casino involves a straightforward process. First, log into your account and navigate to the Cashier or Banking section. Select 'Withdrawal' and choose your preferred payment method from the available options (Bitcoin, Bank Wire Transfer, or e-wallets like Neteller and Skrill). Enter the amount you wish to withdraw (minimum $100) and follow the prompts to complete your request. Before your first withdrawal, you'll need to verify your account by providing identification documents such as a government-issued ID, proof of address, and sometimes proof of payment method ownership. This verification process helps maintain security and comply with regulatory requirements. Withdrawal processing times vary by method: Bitcoin and e-wallets typically process within 24-48 hours, while bank transfers may take 3-7 business days. Fair Go Casino has a weekly withdrawal limit of $5,000, with exceptions for progressive jackpot wins. Remember that you must complete any active bonus wagering requirements before withdrawing associated winnings.

Fair Go Casino operates under a license issued by the government of Curaçao, a jurisdiction recognized for regulating online gambling operations worldwide. This licensing ensures that the casino adheres to strict international standards for fair gaming, player protection, and responsible gambling practices. As part of its regulatory compliance, Fair Go Casino employs Random Number Generator (RNG) technology that undergoes regular testing by independent auditors to verify game fairness and truly random outcomes. The casino also implements robust data protection measures, including advanced SSL encryption technology to safeguard players' personal and financial information. Additionally, Fair Go Casino partners with Real Time Gaming (RTG), a reputable software provider known for creating fair and certified casino games. While primarily catering to Australian players, the casino's Curaçao license allows it to operate internationally in various jurisdictions where online gambling is permitted, ensuring players can enjoy a secure and regulated gaming environment regardless of location.

Fair Go Casino provides comprehensive customer support to ensure players can quickly resolve any issues they encounter. The most direct way to contact support is through their 24/7 live chat feature, accessible directly from the website for immediate assistance with any queries or concerns. For players who prefer speaking with a support agent, Fair Go offers toll-free telephone support for Australian players at 1-800-953261, as well as an international line at +61-1800-953261. Email support is also available at support@fairgo.com for less urgent matters, with typical response times ranging from a few hours to 24 hours. The casino's support team is known for being knowledgeable about all aspects of the platform, including account management, bonuses, payment processing, and game-related questions. All support services are provided in English, with staff specially trained to assist Australian players with region-specific concerns. Before contacting support, players can also browse the comprehensive FAQ section on the website, which addresses many common questions about deposits, withdrawals, bonuses, and account management.