Terms and Conditions

These terms and conditions govern your access to and use of the Fair Go Casino website, your player account, the games offered on the platform, promotions, and related services (together, the services). By visiting the site, registering an account, depositing, playing, or otherwise using the services, you agree to follow these platform rules.

This page is designed to set clear expectations - what you can expect from Fair Go Casino, what Fair Go Casino expects from you, and how key situations (like verification, payments, promotions, and technical issues) are handled in a fair, practical way.

Eligibility: Who Can Use the Platform

Fair Go Casino is intended for adults only.

To use the services, you must:

• Be at least 18 years old, or the legal gambling age in your jurisdiction (whichever is higher).
• Make sure online gambling is legal in the place where you are located when you access the site.
• Understand that the operator may restrict or refuse access in certain countries or regions, including where local rules, licensing limits, or risk controls require it.

If you are not eligible, you must not register or use the services.

Creating an Account: The Basics We Need From You

To play for real money, you’ll need to open a player account. When you register, you agree that:

• The information you provide is true, accurate, and kept up to date (including your name, address, email, and date of birth).
• Your account is registered in your own name and for your personal use.
• You will not create more accounts than the operator permits.

In general, Fair Go Casino may limit accounts to one per person, household, device, or IP address where reasonable to protect the integrity of the platform and promotions.

Verification and Identity Checks (KYC)

To protect players and meet legal and security requirements, Fair Go Casino may ask you to verify details before allowing certain actions (such as withdrawals) or if account activity requires review. This can include checks to confirm your:

• Identity and age
• Address or location
• Payment method ownership (for example, proving a card or wallet belongs to you)
• Source of funds or other information where required for safety and compliance

If requested, documents should be provided promptly and must match your registration details. Incomplete or failed verification may delay transactions or limit account activity until resolved.

Your Account: Security and Personal Use Rules

You are responsible for keeping your login details private and for all activity carried out through your account. If you believe your account has been accessed without permission, contact support as soon as possible.

Your account must not be:

• Shared with anyone (including family or friends)
• Sold, transferred, or assigned
• Used to place bets or manage funds on behalf of another person

Fair Go Casino may take reasonable action to protect the account and the platform if suspicious access or misuse is detected.

Deposits, Withdrawals, and Account Balances

Deposits and withdrawals are handled through the cashier using the payment options available to you. Fair Go Casino supports a range of methods, which may include Visa, MasterCard, American Express, Skrill, Neteller, ecoPayz, PaySafeCard, Neosurf, Flexepin, CashtoCode, bank wire transfer, MoneyGram, POLi, eZeeWallet, and cryptocurrencies such as Bitcoin (BTC), Bitcoin Cash (BCH), and Litecoin (LTC). Availability can vary by country, bank, device, and provider.

Key points to expect:

• Minimums, maximums, fees (if any), and processing times may differ by payment method.
• Withdrawals may require verification checks and may be reviewed for security, responsible gaming, and promotion compliance before approval.
• Fair Go Casino may apply reasonable checks to confirm transactions are authorized and to help prevent fraud, chargeback abuse, or payment method misuse.
• Your balance may include separate cash and bonus funds when a promotion is active. How funds are used can depend on the specific bonus rules.

If you notice an unexpected balance change, contact support so it can be reviewed.

Bonus Rules That Matter (Promotions, Free Spins, and Free Chips)

Promotions may have their own bonus terms, which apply in addition to these service terms. Always review the specific promotion details before opting in, entering a code, or playing with bonus funds.

Common conditions can include:

• Eligibility requirements (for example, new players only, selected regions only, or one offer per person/household/device)
• Wagering requirements and contribution rules
• Time limits to claim, use, or complete wagering
• Game restrictions (some game categories may not count toward wagering)
• Limits on converting bonus funds to cash or maximum cashout for certain offers

Examples of current promotion frameworks at Fair Go Casino (subject to change and country restrictions):

• Welcome Deposit Bonus code WELCOME - 100% up to $200 per deposit for the first five deposits (up to $1000 total), with 30x wagering on deposit plus bonus. Slots, Keno, and Scratch Cards typically contribute 100% toward wagering, while Table Games, Video Poker, and Live Casino typically contribute 0%.
• No Deposit Free Chip code FAIR15FREE - $15 free bonus with 60x wagering, with a maximum cashout up to 5x the bonus or $180 (whichever is lower).
• 70 Free Spins No Deposit code BUDDHA70 - 70 free spins on Fortunate Buddha with 60x wagering on winnings and a maximum cashout up to $180.
• Game of the Month Deposit Bonus code GOTM0426 - 150% up to $3000 plus 50 free spins, with 35x wagering on bonus (slots only).
• Neosurf Deposit Bonus code 200-NEO - 200% match with 30x wagering on deposit plus bonus (eligible games typically Slots, Keno, Scratch Cards).

Additional promotion-wide rules may apply, including:

• Bonuses are commonly applied by entering the code in the cashier before play. If a bonus is not claimed correctly, it may be void.
• Bonus eligibility may be limited to one per person, household, IP address, or device.
• Fair Go Casino may refuse, remove, or cancel bonuses where it reasonably believes there is misuse, irregular play, or breach of the platform rules.
• Where a promotion includes a deadline to request withdrawal of bonus-derived winnings (for example, within 150 days of redemption), balances not withdrawn in time may be forfeited in line with the promotion rules.

Promotions can be changed, paused, or removed, and not every offer is available in every country or at every time.

Game Access and Platform Availability

Fair Go Casino works to keep games and services available, but access can be affected by factors such as:

• Your location and local restrictions
• Device and browser compatibility
• Scheduled maintenance and software updates
• Technical faults, outages, or third-party service interruptions

Some games, features, jackpots, or promotions may be added, removed, suspended, or limited at any time. This includes content delivered via third-party software providers (for example, Real Time Gaming), where availability can depend on provider operations and licensing constraints.

Fair Use Standards: Keeping Play Honest

By using the platform, you agree to play fairly and to use the services for lawful entertainment purposes only. Prohibited behavior includes:

• Providing false or misleading information during registration or verification
• Fraud, attempted fraud, or payment abuse (including chargeback abuse or unauthorized payment method use)
• Collusion with other players or coordinated play designed to exploit promotions
• Bonus abuse, “bonus hunting,” or using multiple accounts to claim offers more than once
• Attempting to manipulate games, results, or platform systems
• Using bots, scripts, automated play tools, or unauthorized software
• Allowing anyone else to access or use your account

If you are unsure whether a play pattern or tool is permitted, contact support before using it.

When Fair Go Casino May Limit Service or Close an Account

Fair Go Casino may take reasonable action to protect players and the platform where it believes the account rules have been broken or where checks are incomplete. Depending on the situation, this may include:

• Restricting access to certain services or payment methods
• Holding withdrawals temporarily while a review is completed
• Removing promotional eligibility or voiding bonus funds linked to misuse
• Suspending or closing an account in cases of serious or repeated breaches

Any action will be based on available information at the time, including gameplay records, payment and device data, and verification results. Where possible and appropriate, Fair Go Casino will aim to resolve issues through support and account review rather than unnecessary disruption.

Mistakes, Game Malfunctions, and Technical Problems

From time to time, errors can occur - including display issues, incorrect balances, payment posting delays, bonus miscrediting, or game malfunctions. If a game session is interrupted or a result is affected by a technical problem, Fair Go Casino may need to investigate and may correct obvious mistakes in a fair and reasonable way.

Where an error has clearly impacted account balances, bets, wins, or promotional crediting, Fair Go Casino may adjust the account to reflect what should have occurred without the error.

Responsible Gaming and Player Protection

Gambling should be treated as entertainment, not a way to make money. If play stops feeling manageable, take a break and seek support.

Fair Go Casino may offer responsible gaming tools (such as deposit limits, session limits, time-outs, or self-exclusion) and may apply protective measures where required. You can also review guidance on the Responsible Gaming page.

Intellectual Property: Using the Site Content

All website content and materials - including branding, logos, design, text, graphics, and software elements - are owned by Fair Go Casino or used under license.

You may not copy, reproduce, publish, distribute, reverse-engineer, or commercially exploit site content without written permission, except where allowed by law for personal, non-commercial use.

Third-Party Providers and External Services

Some parts of the platform are supplied or supported by third parties, such as game software providers, payment processors, identity verification services, and security tools. Those services may have their own operating limits, outages, or regional restrictions.

Fair Go Casino is not responsible for third-party service failures outside its reasonable control, but will work to support players and investigate issues where the platform is affected.

Liability Limits in Plain Language

Fair Go Casino does not accept responsibility for losses or damages caused by events outside its reasonable control or by factors such as:

• Internet disruptions, device issues, or unsupported browsers
• Player error (for example, entering incorrect payment details)
• Third-party provider outages or processing delays
• Unauthorized access caused by failure to protect login details
• Force majeure events (such as major infrastructure failure)

Nothing in these conditions is intended to limit any rights you may have that cannot be excluded under applicable law.

Service Provided “As Available” (No Guarantees)

The website, games, and services are provided on an “as is” and “as available” basis. Fair Go Casino cannot promise uninterrupted access, constant availability of every game or payment method, or error-free operation at all times.

Updates to These Conditions of Use

Fair Go Casino may update these service terms from time to time to reflect changes to services, security practices, legal requirements, or platform operations. The latest version published on the website will apply from the date it is posted, unless a different effective date is stated.

Continuing to use the services after an update means you accept the revised terms.

Other Policies You Should Review

These site terms work alongside other important policies and notices, including:

• Privacy Policy
• Cookie Policy (where applicable)
• Bonus-specific rules and promotion terms (where applicable)
• AML/KYC or verification-related policies (where applicable)

If there is a conflict between a specific promotion rule and these general platform rules, the promotion rule typically applies to that promotion.

Contact Fair Go Casino Support

If you have questions about these terms or how the services work, Fair Go Casino support can be reached through the published channels, including:

• Email: support@fairgo.com
• Phone: Toll Free Australia: +1-800-953261 or +61-1800-953261
• Live chat: available on the website when open

These rules are here to help protect players and keep the platform running fairly. By using Fair Go Casino, you agree to follow them and to check back occasionally for updates that may affect your account, payments, or promotional participation.